How Can We Help?
contact us
write to us
Have Question?
Contact Us!
Email Us
address
bonsaibotanica.com
Call Us
+1 (213) 457-3776
we’re open
8:00 am – 6:00 pm
faq
returns & exchanges
Yes, you can return or exchange your order. We offer a hassle-free return and exchange policy within 14 days of delivery. If you’re not completely satisfied with your Bonsai, or if it arrives damaged, please contact our customer service team, and we’ll assist you with the return or exchange process. We aim to ensure that every customer is happy with their purchase! Where the Products are created, shipped and delivered through our Third parties like Amazon, their Return & Exchange Policies apply.
Contact Us: Start by reaching out to our customer service team within 14 days of receiving your order. Let us know if you’d like to return or exchange the item, and please provide a reason for the return.
Prepare the Item: Safely package your Bonsai or product in its original packaging, ensuring it is secure for return shipping.
Return Shipping: We’ll provide you with a return shipping label and instructions. Simply ship the item back to us using the provided label.
Inspection and Refund/Exchange: Once we receive the item and inspect it to ensure it’s in its original condition, we’ll process your refund or exchange. Refunds typically take 5-7 business days to reflect in your account. Where the Products are created, shipped and delivered through our Third parties like Amazon, their Return & Exchange Policies apply.
We regularly offer sales and special promotions throughout the year, typically around holidays, seasonal events, and special occasions. Additionally, we have exclusive deals for our subscribers and repeat customers. Be sure to sign up for our newsletter to stay updated on upcoming sales and promotions so you never miss a great deal!
Currently, if we cannot ship directly to your country, we will gladly assist in finding a trusted retailer near you. We’ll work closely with them to ensure you get the same high-quality Bonsai products and support that we offer. Simply reach out to our customer service team, and we’ll guide you through the process.
Yes, you can use the same discount on an exchange as long as the new product is within the same price range and Bonsai variety. Our customer service team will ensure the discount is applied correctly when processing your exchange. Just let us know, and we’ll make sure everything is handled smoothly!
If you have a question that isn’t covered in our FAQs, feel free to reach out to our customer service team via the Contact Us page. We’re always happy to help! You can also browse our blog for expert tips and guides, or connect with our community for additional support. We’re here to ensure all your questions are answered!
No, Please note the policies only apply to Bonsai Trees that are custom made by our Artisans bought directly through us. For all items purchased through our Partners, like Amazon, where we redirect you to them, their respective policies apply.
For any order-related issues, please contact our customer service team through the Contact Us page. You can reach us via email or phone, and we’ll be happy to assist you with any concerns, such as delivery, returns, or product inquiries. We’re dedicated to resolving your issues as quickly as possible!
Yes, we do offer international shipping to select countries outside the US. If we can ship to your location, you’ll see the option available at checkout. If your country is not listed, please contact our customer service team, and we’ll help explore alternative shipping options or connect you with a trusted retailer near you.
Purchasing a gift card online is easy! Simply visit our Gift Cards section in the shop, choose your desired amount, and add it to your cart. Once you’ve completed the checkout process, the gift card will be emailed to you or your recipient with a unique code that can be redeemed on our website. It’s a perfect way to share the joy of Bonsai with friends and family!
We do not operate a physical store, as we curate our Bonsai selections from qualified specialists across the country. This approach allows us to source the best and most local Bonsai trees for our customers. All returns must be handled through our online return process, ensuring that you receive the proper care and attention for your order.
To stay informed about our latest sales and promotions, simply sign up for our newsletter. You’ll receive exclusive updates directly to your inbox, including special discounts, upcoming sales events, and new product launches. You can also follow us on social media to get real-time notifications on any ongoing deals!
Yes, we do offer international shipping to select countries. During checkout, you’ll be able to see if we can ship to your location. If your country isn’t listed, please contact our customer service team, and we’ll help explore alternative shipping options or connect you with a trusted local retailer.